We offer free shipping within the US for purchases made on ivymelo.com, and free shipping within mainland UK for purchases made on ivymelo.co.uk on all qualifying orders.

Fine print and extra charges are no fun, and neither is a surprise shipping charge at check out. We like to make things simple.

Want to know about our Returns Policy? Read more here.

As soon as you place your order you will receive an order confirmation email. This means we’ve received your order in our system and pre-authorized your payment card for the purchase.

As soon as we receive your order we automatically check to confirm your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via email to see if alternative arrangements can be made.

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

If your order is in stock and we process the charges to your payment card it will ship within three business days from the date of your order.

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email you provided when checking out.

If you don’t receive shipping confirmation from us within four business days of your order, feel free to contact us at support@ivymelo.com

While we would love to ship our beautiful products to our global brothers and sisters, at this time Ivymelo.com only serves United States and ivymelo.co.uk only serves the United Kingdom.

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make a note of it when signing for delivery or do not accept the delivery and ensure the delivery person has marked "refused due to damage" on the receipt or device.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.

Then send the photo evidence to support@ivymelo.com then visit our Returns page to register your return claim online.