While we're confident you'll love our products as much as we do, we understand that sometimes you might change your mind or realize the product wasn't exactly what you were hoping for.  

That's why we offer a 30 Day Return Policy. 

To return an order:

• Within 30 days after receipt of your order, fill out this form, and provide your order number and a photo of the product and of the damage/defect, if present. You can use www.imgbb.com to upload images, and include the URL in the contact form.
• We will either arrange a collection or provide you with the address to send your return by tracked mail.
• Ensure the item is unused and in "like new" condition*.
• Ensure that you package the item(s) with all original packaging and all accessories.
  

You as the customer are responsible for paying the return shipping costs of the item(s) in your order, unless the product arrived damaged or defective. The cost of return is dependent upon product weight and is up to $60 for heavy furniture items.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment to your original payment method, which can take up to 10 days to credit your original payment method, minus the cost of return.

*Please note: To receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear. 

If items are returned with visual signs of wear or have any issues due to use, your return will not be accepted and no refund will be given and you will receive the item(s) back by mail.

If the product is damaged upon delivery, please report this immediately when signing for delivery and send photos to support@ivymelo.com on the day of delivery.

• We will collect defective, damaged, or incorrect merchandise at our cost.
• Keep all the original packaging for any items that need to be returned. 
• All returns need to be authorized by our customer care department before being processed. 
• We will ensure you get the product you ordered, undamaged, as soon as possible. 

Items that become damaged after use are non-refundable unless specified under warranty.

If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information. 

If you would like to cancel an order, please email or call our customer care department immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return policy and are subject to return shipping costs.

• The product is specified as certified pre-owned, or used.
• The purpose of the order is "one-time use" or "temporary use". This includes but is not limited to; orders intended for a trade show or conference venue, orders purchased by promotional companies, or orders purchased by trade show facilitators. Ivy Melo only sells to purchasers who intend to use the item(s) for the duration of its economic life. 
• The item is returned with visual signs of use, wear, or issues arising from use.
• The item is returned without its original packaging or accessories.
  

For more information on Shipping and Returns see our FAQ page.